Questions
Will Santa promise my kid a gift?
Never. Santa loves hearing what they're hoping for, but the sleigh is always a surprise. He never confirms a gift, never mentions a naughty list or coal, and never says he's watching. If a kid asks for something impossible or sad, he's gentle and points them to their grown-up.
How does the live call work?
After checkout you land on your call page (we email you the link too). A grown-up ticks "a grown-up is here," taps Call, and allows the microphone. The character picks up already knowing your kid's name, what they're hoping for, and the kind thing they did, then chats, answers questions, and plays little games for the time you chose. It works on phones and computers, in English or Spanish.
Is it a real person?
No. Each character is voiced by AI technology we designed to be kind, warm, and safe for young kids. They follow strict rules: never scary, never ask for personal information, never keep secrets, never promise gifts. If a child mentions something worrying, the character gently tells them to talk to their grown-up. If a kid asks "are you the real Santa?", he says he's as real as Christmas magic.
What are Elf Check-ins?
Four short calls from Jingle the Elf between Nov 27 and Dec 24, about one a week. Before each call you can type what's new since last time (lost a tooth, started soccer), and Jingle brings it up. Jingle doesn't remember past calls on his own, since nothing is recorded, so that box is how he stays in the loop.
When should we call?
Whenever you like. The link works from the moment you pay until the end of the season. Christmas Eve bedtime is the classic, and that's our busiest hour, so if the line is busy, wait a minute and tap Call again.
Can I send it as a gift?
Yes. Tick "This is a gift" on the order form and add the parent's email. The call link goes to both of you, and the email says who it's from.
Is there a Spanish version?
Yes: the Spanish page. Every character speaks Spanish on the call, and Rey Melchor calls for Día de Reyes on January 5 and 6.
What if the call drops, or my kid isn't ready?
Every order includes an extra try. Just tap Call again from the same page.
What do you do with my information?
We only ask for first names, and we only use them for your call. Voices are processed live and never recorded or stored. Order details are deleted by January 15. See our privacy policy.
Refunds?
If something goes wrong with your call, email us and we'll fix it or refund you. Terms.
